FAQ's

How long will my order take to get to me?

We aim to ship every order the next business day. As we have distribution facilities in the UK and Australia, you can expect your order delivered to your door within 3-5 business days if you are in Country. If you are in the remainder of Europe or in New Zealand, please allow up to 14 business days for your order to arrive. If you have not seen your order in these time frames, please email us at sales@szentclimbing.com and we will find out where it is.

What countries do you ship to?

Currently Szent Industries ships to the following destinations:
  • United Kingdom
  • France
  • Spain
  • Australia
  • New Zealand
    If you are from the USA or Canada, please visit http://www.zen-lizard.com/
    For information on shipping to all other locations please email us at sales@szentclimbing.com

    Why is my currency not available?

    Currently Szent Industries only ships to the following destinations, so these are the currencies we have included:
  • United Kingdom
  • France
  • Spain
  • Australia
  • New Zealand
    If you are from the USA or Canada, please visit http://www.zen-lizard.com/

    Why does my chalk bag look different to the one on the website?

    As we are a growing company we are constantly updating our image. We have new bags and designs coming out as we fine tune things, but do not fear, the content of every bag is the same high quality XChalk you have grown to love.

    Can I order by telephone?

    Sorry, no orders at this time can be taken by telephone. If you have any problems using our website or making a purchase please contact us at sales@szentclimbing.com and let us know. If you prefer to purchase in store, please see our Retail Partners page for your nearest stockist

    Is XChalk safe?

    Yes. Magnesium carbonate, the major ingredient in XChalk is not classed as a toxic substance and is not a known carcinogen. Magnesium carbonate can be a mild skin and respiratory irritant, but getting some fresh air will clear you up in no time.

    In the 10+ years xchalk has been on the market there have been no serious irritations or side effects on adults or children. There has been only ONE, 1, UNO reported case where a customer had a mild skin irritant reaction to the product, but was gone within days after use was stopped. As with any product, if irritation occurs stop use immediately! Simply rinse the area thoroughly with water. Refer to the XChalk MSDS for further information click here

    Where does the name Szent come from & what does it mean?

    Short answer, we made it up, we checked on google that it didn't mean anything rude, and ran with it. The longer story is that it is a combination of SENT & ZEN.

    For those in the climbing know, to complete a climb is to have sent the climb, simple. The reference to Zen is from our good friend at Zen Lizard, the designer of XChalk. For many, the zen attitude is something that has deep roots in climbing, so it's an appropriate reference.

    if you do manage to look it up, there is a translation from Hungarian which means saintly. While we do not profess to be saints, or for our products to have holy powers, it is a translation we can happily sit with.

    Is my payment secure?

    Currently all payments are processed using PayPal and are 100% secure.