SZENT Policies

XChalk Guarantee

We are so confident you will love XChalk that, if you are not 100% satisfied with the product for any reason, we will refund your purchase price 100%. Please contact us within 28 days of receipt of order at

(Refund does not include delivery costs, and only when purchased through this website)


When you place an online order through the site, you will be requested to provide personal and payment details via our payment gateway. Information will not be retained by Szent without your express permission.

Orders on the site are subject to the required stock availability. Items added to your basket on the site will not be reserved for you, and are available for sale to other customers browsing the online store at the same time.

When you have placed your order via the site, stock will be reserved for your purchase. However, sales will not be finalised until the order dispatches from the warehouse, and payment is successfully taken.


All site pricing will be shown in local currency where available, and otherwise priced in British Pounds (GBP). Payments are currently accepted in the following currencies: British Pounds (GBP), Euros (EUR) and Australian Dollars (AUD). Orders can only be placed in the currency relating to your shipping country, and we are unable to offer alternative currency pricing to any customer.

All pricing shown inclusive of all relevant government taxes.

Returns & Exchanges

If you are not 100% satisfied with your purchase you can return it for an exchange or refund, provided it is within 28 days of receipt of your order. All returns for orders over 28 days old must be sent back to Szent within one month of the refund or exchange request being made.

Faulty items will either be replaced or refunded following evaluation by the Szent Customer Services team.

Returns are only accepted online for items purchased directly from Szent. If you have purchased your item from one of our retail partners, you should return the item directly to the store where the item was purchased.

To initiate a return, simply contact us at

Safety Disclaimer

Rock climbing is an inherently dangerous sport. Szent products have been developed for rock climbing, bouldering and fitness applications and should not be used beyond these without appropriate risk assessment. As good as Szent products are, they do not take the place of proper instruction by a qualified professional, and Szent recommends all climbers and fitness goers seek advice on proper climbing and lifting techniques. Individuals are responsible for knowing and respecting our products capabilities and limitations, and are responsible for thier own actions and decisions. Failure to follow these warnings can result in severe injury or death.

Make sure you understand how the Szent product is to be used and any limitations on its use.

Privacy Policy

All personal information that we collect is processed so that we may contact you, answer your questions or send you information regarding our products. The entity in charge of managing this data is Szent Climbing.

The entities that have access to this data are Szent Climbing Australia and its distributors. These entities will have access to the following data: last name, first name, and email address. This data will only be transferred to these entities if Szent Climbing Australia has received the express consent of the individuals concerned by the personal data being exchanged.

Intellectual property rights

Usage of the Szent site grants you no rights to any copyright or intellectual property rights relating to the content of the site. All copyright is protected under national and international law.

Any site content can only be reproduced or distributed with express permission from Szent Industries ltd.

Changes to Terms & Conditions

Any changes we may make to these Terms & Conditions in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to these Terms & Conditions.

Governing law and jurisdiction

These Terms & Conditions are governed by law of the land and you and we agree to submit to the non-exclusive jurisdiction of the courts in respect of any matter arising hereunder.

© Szent Industries Limited 2014

Last updated: December 2014